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Important update

28-Feb-2026

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Considering the ongoing situation in the Middle East, and with uncertainty remaining around when full flight operations will resume, we believe it is both proactive and part of our duty of care as your operator partner to begin reviewing alternative inbound arrangements for affected passengers.

As a precautionary measure, we are currently assessing and securing alternative options for passengers travelling inbound to the UK via the Middle East up to 31 March. Where necessary, this may involve arranging return flights to the UK on alternative carriers or via different routings, as close to the original travel dates as possible. These arrangements will be prioritised in date order, and our dedicated team will be in touch to discuss possible alternatives.

We kindly ask for your patience while this process is underway. Airspace restrictions and closures across the Middle East remain significant. While the UAE has opened a small number of tightly controlled routing corridors from Dubai and Abu Dhabi and we hope other carriers will follow soon, this currently allows for only a very limited number of flights to depart the region.

For customers currently in resort:

We are advising that they follow the latest FCDO guidance and monitor their flight status closely. Our specialist teams continue to conduct welfare checks to provide support and assistance where needed. The UK government is also requesting that British nationals currently in affected areas, register their presence in those locations. They can do so using the links below:

United Arab Emirates

Qatar

We would urge all customers in resort to ensure they have their airline app downloaded onto their smartphones with notifications enabled in the case that their airline may communicate with them directly.

We kindly ask that they regularly check their airline’s ‘Manage My Booking’ portal for the most up-to-date flight information. Our teams are proactively prioritising these bookings and will be in contact where travel plans are impacted if we haven’t done so already.

For passengers due to travel between today and Monday 23rd March, either departing from the UK to travel to or through the Middle East, please contact the If Only team on 0141 955 4000.

Where bookings are affected, we will contact you directly to discuss the next steps. At this stage, no action is required unless you are contacted by our team.

We appreciate your patience as we continue to work through this evolving situation, very difficult situation which we are monitoring closely and in real time. As always, we remain committed to supporting you and will keep you updated as soon as further information becomes available.